Support Center

Taking a screenshot

Last Updated: Jul 22, 2013 02:34PM UTC
Sometimes our support team needs a screenshot (a picture of your computer screen) to better understand the trouble you're having. Here's how to take a screenshot on both Windows and Mac:

On Mac: 
Press Shift + Command + 3
The screenshot will be saved to your default saving location (typically your desktop)

On Windows:
Press the Print Screen button on your keyboard (typically abbreviated PrtScn)
Open an application that allows you to paste images (MS Word, Paint, etc.)
With your cursor in the editable area, press Ctrl + V (the keyboard shortcut for paste)
Save the file

From here, just attach the file to the email from our support team.

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